Last updated: 14 Dec 2025

This Return & Refund Policy applies to all purchases made from SA Crypto Miners by customers located in South Africa.

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1. Return Eligibility (Defective & Non-Defective Products)

We accept returns for both defective and non-defective products within 7 days from the date of delivery, subject to the conditions below.

Returned products must be:

• New or slightly used (testing only)

• Returned within 7 days of delivery

• In original condition, including all accessories, cables, and packaging

Products used beyond normal testing, or returned after 7 days, are not eligible.

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2. Conditions for Return Approval

To qualify for a return, the product must:

• Show no physical damage

• Show no damage caused by power surges, incorrect voltage, or electrical faults

• Not be modified, repaired, or tampered with

• Have all serial numbers intact and matching our records

Products that fail inspection will not qualify for a refund or exchange.

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3. Return Request Process

To initiate a return, contact us within 7 days of delivery:

Email: [insert support email]
Subject: Return Request – Order #[Order Number]

Please include:

• Order number

• Reason for return

• Photos and/or videos if the product is defective

Returns submitted after the 7-day window will not be accepted.

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4. Return Method & Shipping Responsibility

• Returns must be made via drop-off at a designated return location or via an approved courier

• Customers are responsible for all return shipping or delivery costs

• We recommend using a trackable and insured courier

• SA Crypto Miners is not responsible for items lost or damaged during return transit

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5. Inspection, Restocking Fee & Refunds

All returned products are subject to inspection.

• A restocking fee of R140 applies to all approved returns

• The restocking fee will be deducted from the refund amount

• Refunds are processed within 10 business days after inspection approval

• Refunds are issued via the original payment method, where possible

If the product does not meet return conditions, it will be returned to the customer at their expense.

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6. Exchanges

We accept exchanges for eligible products returned within the 7-day return window, subject to inspection approval.

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7. Manufacturer Warranty

Some products may include a manufacturer’s warranty, which is separate from this return policy and governed by the manufacturer’s terms.

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8. Policy Compliance

This policy is written to comply with Google Merchant Center requirements, clearly stating:

• Acceptance of defective and non-defective returns

• 7-day return window

• Accepted exchanges

• Restocking fee disclosure

• Refund processing time (10 business days)

• Customer responsibility for return shipping

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9. Contact Information

SA Crypto Miners
Website: https://sacryptominers.com
Email: support@sacryptominers.com